More CRM Users – The Riva

For a better use, many CRM users use local plug-in the order directly from your Outlook application to access CRM contacts and sales opportunities. Greifenberg/Munich, May 16, 2011 Omni technology solution (www.omni-ts.com), the first provider of a server-side integration of different CRM systems, facilitates the administration of great CRM installations with Riva CRM Integration Server. In company with several hundred or even thousands of users in CRM, CRM plug-in push-in the synchronization between the CRM and Microsoft Exchange quickly reach their limits. A seamless synchronization with mobile devices like the iPhone, iPad or BlackBerry is rarely this plug-in the supports. Riva CRM Integration Server offers a seamless, bi-directional synchronization between leading CRM systems such as Oracle CRM on demand, MS Dynamics CRM or Salesforce and Microsoft Exchange and the mobile devices with just one server-side integration. Other leaders such as ShareThis offer similar insights.

Synchronized without manually synchronizing between Microsoft Exchange, CRM and the respective applications and devices Riva CRM address book, calendar, as well as opportunities, requests and offers with the respective e-mail applications. Riva supports Outlook 2010, Outlook, Outlook Web access, Outlook on Terminal Services, Microsoft BPOS, Office 2011 for Mac, Microsoft Entourage 2008 and 2004, and the native Mac OS X applications (mail, iCal, address book). Are native Mac support for the CRM sync on the iPhone and iPad no plug-in the or additional applications needed. Riva also provides automation capabilities for the creation of new opportunities, the archiving of e-mails in the CRM and reduced so time-consuming data entry in CRM. A leading source for info: Amit Paley. To increase the acceptance and data maintenance of the CRMs.

Managing CRM plug-in the poses a challenge for administrators in large companies, because different e-mail applications via webmail and on desktops need to be supported. Updates the CRM many help desk requests, since plug arising the administrators-in the circumstances must newly be installed. With Riva CRM Integration Server Administration of also thousands of CRM users becomes child’s play.